XKalevur Refund and Cancellation Policy
DRAFT FOR LEGAL REVIEW. Not in force until reviewed by counsel and published.
Effective date: [date] Version: [0.1 draft]
Cancellation
- You can cancel your subscription at any time, from your account page or the Stripe customer portal linked from it.
- Cancellation takes effect at the end of the billing month you have already paid for. You keep full access to your plan until that date.
- There is no proration. Cancelling part-way through a month does not reduce or return any part of that month's fee.
- After the paid month ends your plan ends and the software behaves as described in the Terms (section 7): positions that are already open continue to be managed and may be closed by hand, but no new positions can be opened and Sync with broker is unavailable until you subscribe again.
- To avoid being charged for the next month, cancel before your renewal date.
Refunds
All fees are non-refundable. This includes partial months, unused time, a plan you did not use, trading results, changes to features, or a subscription you forgot to cancel.
Where the law of your place of residence gives you a right to a refund that cannot be waived, that right is not affected. [counsel]
Failed or disputed payments
If a payment fails, Stripe may retry it, and your plan ends if it cannot be collected. Please contact support@xkalevur.com before opening a card dispute; unwarranted chargebacks may lead to account suspension.
Contact
Questions? Write to support@xkalevur.com or use the contact form.